Speed, accuracy and efficiency are the backbone of any effective call center, and OuickQ ACD puts all of them at your fingertips, OuickQ ACD gives your business the same advanced call control and monitoring of much larger call centers -- at a price that will satisfy any cost-conscious manager. And with features like real-time updates and routing of calls by either DNIS, DID, or Caller ID, QuickQ ACD gives you the flexibility to create your own state-of-the-art call center. QuickQ 4.0 ACD runs on a Windows NT platform, and the client software can be either Windows NT or Windows95 -- so you can run other applications (CTI screen pops, voice mail, etc.) simultaneously. And since the system is client/server based, it's more reliable than ever.

Maximize Your Customers' Time
With QuickQ ACD's call routing, customers reach the right agent as quickly as possible. Whether it's through caller input or Caller ID, OuickQ ACD delivers your customers to the appropriate agent automatically. Additionally, with OuickQ ACD's call queuing announcements, you can keep customers informed about their status during routing, help them prepare for their conversation, or inform them about new products and services. And different messages can be played for different callers based upon criteria you select. It's your choice. The more you know about OuickQ ACD from Comdial, the more you'll realize that it's much more than just call routing.

Make the Most of Your Agents' Time
The system is flexible. You can easily add agents whenever call traffic is heavy. And with overflow routing and escape features, each call can be answered professionally.

OuickQ ACD Helps You Manage Your Call Center
QuickQ ACD's reports help you manage your call center. You can even use QuickQ ACD to help make staffing decisions -- OuickQ ACD can gather over 63,000 statistical events and present them in 96 different report formats. Whether you're looking for insight into historical hold times and abandoned calls, or whether you need a quick snapshot of real-time activity, you can depend on QuickQ ACD to give you the information. And the new system-wide, real-time graphical screens allow managers to monitor all of your call center activities at a glance.

OuickQ ACD 3.0 for DOS

• Three different-sized packages are available(12, 48, and 72 agents) with the 72-agent package expandable to 96 agents
• Optional wallboard support (hardware accessories required)
• Support for Scout telephone as a supervisor station
• Software compatible with FX, DXP and DXP Plus
• "All agents busy" alarm
• Exports ASCII-based reports
• Forced account codes

OuickQ ACD 4.0 for NT
QuickQ ACD 4.0 builds upon QuickQ ACD 3.0, adding:

• Reliable client/server Windows NT platform. Client software is Windows 95 or Windows NT compatible
• Capable of running multiple applications such as voice mail and other Comdial Business Solutions
• Ability to activate 101 agents at once
• Ability for supervisors to view agent information, print reports, and program from any workstation on the LAN
• Increase of overflow and escape extensions to 16
• External transfer to different line groups
• Report package based on Microsoft Access
• System-wide, real-time graphical screen that allows supervisors to monitor call center activity at a glance

OuickQ System Features

• Abandon Bin
• Answer Bin
• Call Waiting Information
• Note Pad
• Overflow
• Password Control
• System Real-Time Status
• Call Management Information
• Wrap Up
• Longest Idle Distribution
• Graphics Printer Port
• Remote Maintenance Status Viewing
• Wallboard Support

Group Features

• Agent Programming
• Auto Answer
• Call Screen
• Delay Announcement
• Distribution
• Call Management Information
• Group Real-Time Status
• Line Programming
• Manual Answer
• Day/Night/Special Modes
• Overflow
• Priority Call Handling
• Redirection
• Supervisor Monitoring

Agent Features

• Alarms
• Call Waiting Display
• Log-in/Log-out
• Make Station Busy
• Supervisor Help
• Wrap Up

Telephone Features

• Digital LCD Phones
• Interactive Keys
• Headset Support
• Context-Sensitive Options
• Full-Function Agent Support
• Full-Function Supervisor Support
• Full-Function System Manager Support
• System Manager Control
• Inbound and Outbound PBX Features

Comdial System Support -Impact FX, DXP, DXP Plus

• Support for Impact and Impression Telephones
• Loop Start, Ground Start, Tie Line, DID, T1, and Caller ID Support
• Integration with Comdial Voice Mail
• Compatible with Centrex
• Compatible with 2500S
• Interface to Comdial's OAI (Open Architecture Interface) via Serial Link

Reports

• Hourly/Daily/Weekly/Monthly
• System/Croup/Line/Agent
• Account Code
• Answer/Abandon
• Incoming/Outgoing
• Talk/Busy Time
• Traffic Analysis
• Average Times

Supported Sustems

• FX, DXP, and DXP Plus

General Specifications

System Type	DOS System Size	NT System Size
Maximum # of CO Lines	120	120
Maximum # of Agent ID's	500	255
Maximum # of Active Agents	96	101
Maximum # of Groups	16	16
Supervisor ID's per Group	1	1
Maximum # of CO Subgroups	4	4
Maximum # of Announcements	16	16
Maximum # of DVA Ports	16	16