LASER VOICE - INTRODUCTION

LASER VOICE is a Call Processing System. In concert with your telephone system, it handles your telephone calls by helping your clients reach you, by taking messages, or providing information to clients.

These abilities are referred to as Automated Attendant, Voice Messaging and Voice Response respectively. Optional features like Fax-on-Demand, Automatic Call Distribution (ACD) and Talking Classifieds can be also be added to the basic system.

AUTOMATED ATTENDANT

Many offices today have electronic telephone systems. In most cases, these systems provide no means for an outside caller to directly dial an inside extension. This means that all incoming calls must go through the receptionist, who routes them to the appropriate extension a costly and time consuming method. Also, when there is no receptionist, for instance at night, there is no way to get through to any extension.

LASER VOICE provides a solution to these problems with its Automated Attendant features. LASER VOICE can act as a receptionist by handling incoming calls on a telephone system.

LASER VOICE will answer a call, find out what extension number the caller wants, and transfer the call to that extension. If the extension is busy or doesn't answer, LASER VOICE will take a message. Your human receptionist doesn't have to handle the call at all! LASER VOICE'S Automated Attendant features can relieve your receptionist or secretary of tiresome, time consuming telephone tasks. And LASER VOICE is available 24 hours a day!

An important use of Automated Attendant in the service industry is "secondary answering". For example, the Automated Attendant is connected to answer calls on the fifth through last incoming trunks. The direct-dial number of those trunks is given out to frequent callers and employees.

In this way, the receptionist answers the first four trunks, and only the overflow callers and callers who are familiar with the Automated Attendant use it. The receptionist now has more time to give better personal service where it might be needed. Later, an Automated Attendant used in this way can be connected to answer more lines as more callers discover its efficient service.

VOICE MESSAGING

Voice Messaging allows an individual to leave a recorded message, in his or her own voice and exact words, to be delivered to another individual or group of individuals. The purpose is to let people communicate precisely and personally without having to be on the same telephone line at the same time.

People are too busy to be able to schedule conversations with split second accuracy, and if you've ever played "telephone tag", you intuitively know the value of Voice Messaging. Only one-third of all calls achieve direct contact, and 40% of all messages are one way and do not require a dialogue. It saves a lot of business time to be able to leave a message immediately.

When you add the lost business from incorrectly copied or garbled messages, and factor in the value of being able to leave a long message in your own voice, complete with inflection, the benefitsgrow.

Voice Messaging also saves you the worry about time zones after switchboard hours, and other obstacles to communication in today's fast-paced business world. By being able to receive or deliver messages while you are speaking to someone else or concentrating on other work, you are better able to manage your communications and your time.

LASER VOICE's Voice Messaging is easy to use the first time. Businesses find that they can have all their employees "up" almost immediately on LASER VOICE's Voice Messaging, achieving cost savings from the first day.

VOICE RESPONSE

Many offices and organizations must provide information to clients around the clock. By listening to prompts from a voice"menu tree" callers can enter touchtones to select the item or subject that they want to hear. The information can be presented with a natural voice, music, or whatever the organizations wants its callers to hear.

On LASER VOICE, all callers can select the same or different items simultaneously; or different menu trees and messages can be played to callers depending upon the phone number called or the time of day.

Retailers, banks, airlines and other companies use LASERVOICE to provide timely information, especially after hours. Service organizations such as libraries, hospitals and government agencies use Voice Response as a tool to help them fulfill their public responsibilities while reducing costs.

LASER VOICE - VOICE PROCESSING SYSTEM FEATURES

PARTIAL LIST OF SYSTEM FEATURES

ALPHANUMERIC DIRECTORY - System mailboxes are created with the user's first and last name. This capabilty allows callers to search through the system's directory until a satisfactory match is found. Once selected, LASER VOICE transfers the caller to the desired extension and on to voice mail if so programmed.

BEEPER NOTIFICATION - Mailbox holders with digital pagers can program their service to outdial to their beeper when a message has been received in their mailbox.

BLIND CALL TRANSFER - Call transfers can be programmed to be blind transfers in Mailbox setup programming. In a blindtransfer, LASER VOICE will release the caller to the host system's extension immediately after the caller selects the extension. Ideal for fast throughput of incoming calls, blind transfers maximize call handling efficiency.

CALL SCREENING - When enabled for a mailbox in class of service programming, LASER VOICE will ask the incoming caller "Who shall I say is Calling?". The system will record the response and play it to the mailbox holder before it transfers the call. The recipient of the call has the option of taking the transferred call or sending it to voice mail.

DATE AND TIME STAMP - LASER VOICE automatically dates and time stamps each message for accuracy.

FLEXIBLE MAILBOX NUMBERING - Mailbox numbers in the LASER VOICE system are programmed by the administrator and can be designed to match any requirements of the user or the host telephone system.

FLEXIBLE ROUTING TABLES - Programmable routing tables allow Dial 1 through 9 selections for access to the LASER VOICE system. Each dial-digit is programmed for routing to a specific host extension, to another routing table as a sub-directory or other destination in the host system or voice mail portion of LASERVOICE.

FLEXIBLE VOICE PROMPTS - Default system message prompts, which facilitate easy access through the LASER VOICE system can be re-recorded and tailored by the user to provide consistency between the customers greetings and the systems' directional prompts.

GUEST MESSAGE BOXES - LASER VOICE allows for individuals without telephone extensions in the host system, to have a voice mailbox. Benefits include having customers or suppliers on the system in order to enhance communications.

INTERVIEW MAILBOXES - Question and answer mailboxes can be created within LASER VOICE for the purpose of gathering information for organizational needs. Up to twenty questions can be programmed per Interview Mailbox with allotted time for the respondents answer after each query. Responses can be played back by the system's administrator and saved as necessary.

MAILBOX DISTRIBUTION LISTS - Users can program an unlimited number of distribution lists to satisfy organizational needs. A distribution list is a pre-programmed set of user mailboxes which can be accessed and broadcast by authorized users for the purpose of delivering one message to all mailboxes within a defined distribution set.

MESSAGE DELIVERY - Mailbox users have an option of sending messages to other mailbox holders in the system. Message delivery enables this form of inter-mailbox communication to takeplace.

MESSAGE WAITING NOTIFICATION - Depending on the requirements of the host telephone system, LASER VOICE can activate individual message waiting lamps on host-system telephones.

NIGHT GREETING - A distinct night system greeting can be played to match the business hours of the organization.

OUTDIAL NOTIFICATION - When a message is received by a mailbox owner with outdial notification enabled, the programmed number will be dialed by the LASER VOICE System. When the call is answered, the system will announce that a message has been received. At the answering party's option, LASER VOICE will play or store the message.

SAVE MESSAGE - Messages received can be saved indefinitely by the mailbox holder for later replay.

SUPERVISED CALL TRANSFER - Once an incoming caller makes a selection for routing, LASER VOICE will monitor the progress of the transfer to the host telephone system's extension. If the user's extension is busy or rings with no answer, LASER VOICE will deliver the incoming caller to the user's individual voice mailbox or to another route programmed in mailbox setup.

PERSONAL PASSCODE PROTECTION - All individual mailboxes are assured of privacy by the use of passcodes.

PERSONALIZED GREETING - Each mailbox is personalized by the users own voice. The greeting can be changed at any time by the user in Personal Setup.

PORT INDEPENDENCE - Each LASER VOICE port is programmably independent. This allows greater flexibility if the system is to be used for multiple purposes such as tenant service or Response Messaging.

UNLIMITED MAILBOX CAPACITY - LASER VOICE allows programming of an unlimited number of mailboxes with 2, 3 or 4 digit extensions.

UNLIMITED TREE MENUS - Tree menus can be designed and programmed by the user to accommodate a number of different requirements. Theaters, restaurants, transportation services to names a few, can use tree menus to disseminate repetitive information to the public by using tree menus with play only, or play and return to operator message boxes.

24 HOUR OPERATION - LASER VOICE works 24 hours a day, takes no vacation time, and is never sick.

SYSTEM INSTALLATION REQUIREMENTS

Prior to and during the installation of your new TELEDOTCOM telecommunications system, it may be necessary for you to provide certain items. Some items are, but not limited to:

1. Electrical outlets for dedicated circuit (3 Wire 117 VAC).
2. Cost of conduit, if required.
3. Mounting shelves, if required.
4. Replacement of ceiling tiles, if required.
5. Access to premises after hours, if required.

NOTE: A change in the NYC Fire Code effective May 1, 1980 necessitates the use of conduit or teflon coated cable if plenum return ceilings exist. Should either be required, there will be additional charges because of increased material costs.

SERVICE

Two (2) types of service responses are categorized by TELEDOTCOM. They are:

1. Emergency - within 4 hours
2. Routine - within 24 hours

EMERGENCY CALL

Any hard system failure, i.e., inability to receive incoming or make outgoing calls, inoperative service in sensitive areas.

ROUTINE CALL

Any equipment malfunctions which do not affect the overall performance of the system.

TELEDOTCOM has a specific objective within their Service Department and that is to provide our customers with a level of service that will make them comfortable in recommending our company to their friends and business associates. When we receive a recommendation from a valued customer, we feel confident that our objective was initially met and we strive to keep our service at that level. Service is the foundation upon which the reputation of TELEDOTCOM has been built.

WARRANTY

TELEDOTCOM (TDC) warrants that, under normal operating conditions, this Equipment (except for fuses, lamps, and other consumables) will be free from defects in material and workmanship for a period of 12 months and free from defects in installation for a period of 12 months. The obligation under this warranty or any other legal obligation with respect to the Equipment is to repair or replace, at its option, the Equipment if it is deemed defective by TDC during the warranty period free of charge with new or refurbished equipment or parts at TDC's option, when the Equipment is returned to TDC, freight or postage prepaid, during the warranty period.

PRICING & ORDERING INFO.

For Pricing Information, Please contact James McGuire by phone at (212) 675-6565 ext. 13.