Offering solutions well into the millennium, Teledotcom Inc. is proud to present Computer Telephony for small and large businesses using pre-existing phone systems. The PCIU (Personal Computer Interface Unit) gives clients complete computer telephony integration with your existing system. The PCIU gives clients the power of controlling complex telephone functions like conference calling and voice mail directly from the personal computer. With the introduction of the PCIU, Teledotcom is poised to offer individual customers computer telephony without the need of a LAN (Local Area Network).

The PCIU is very easy to install. The PCIU easily connects to the serial port of your PC and your wall jack. Plug in your Comdial Telephone and load the PCIU software onto your computer...That's it!

The PCIU is fully compatible with Microsoft's TAPI standard. PCIU also allows seamless intergration with Personal Information Managers which can be used to control telephone functions. With the Comdial PCIU, clients are also sent wideopen.call and Visual Call Manager software.

PRODUCT OPTIONS
The PCIU can be ordered with either wideopen.call or VCM software; each can be ordered in quantities of either 1 or six. Order codes are as follows:

PCIU-WOC-O1
Qty one PCIU with wideopen.call software

PCIU-WOC-06
Qty six PCIU with wideopen.call software

PCIU-VCM-O1
Qty one PCIU with VCM software

PCIU-VCM-06
Qty six PCIU with VCM software

1 Performance may be affected by processor speed, available memory, disk capacity and other programs.
2 VCM is also available for use in local area network environments.

MINIMUM PC REQUIREMENTS
Windows 3.1 or 95, with available serial port. A 9-pin serial cable is supplied with the PCIU.

COMPATIBLE COMDIAL TELEPHONES
Comdial digital telephones that support softkey operation. Requires a local 115V-AC power source for the PCIU.

Software and Features

wideopen.office: Comdial's award winning telephony server-software. wideopen.office solutions can be affordably implemented in a variety of network environments, including Novell(TM) Microsoft(TM) and others. It supports both TSAPI- and TAPI-compliant applications, and comes bundled with client applications, so it's ready to use.

wideopen.call: A complete CTI application intended for the busiest desktops. With three completely integrated windows that control call activity, it lets individuals manage calls more efficiently. Features include a friendly, graphical user interface, call and note logging, screen pops, and database integration.

wideopen.group: A complete CTI application designed especially for workgroups. Its feature-rich set includes an intuitive, Windows(TM) user interface, icon-based busy lamp fields to view multiple extensions, call and note logging, screen pops, and integration with existing databases. The perfect application to improve call handling in group or departmental organizations!

FastCall: FastCall is the most advanced, shrink-wrapped CTI application available. With 15,000 installed seats, it's the premier CTI solution for small- and medium-sized call centers. Its "middleware" architecture allows users to link their telephones with virtually any desktop, client/server, or mainframe application.

SupportExpress: SupportExpress gives your help desk an incredible edge. This award-winning application is loaded with convenient features that shorten support call times, reduce support, build a Learning Based(TM) expert system for researching past problems, and monitor support contract details. Integrated with FastCall.

Select Phone: You can find anyone, anywhere. Look up 95 million U.S. white- and yellow-pages listings by name, street, city, state, zip code, phone number, or business heading. The ultimate phone book for business. Integrated with FastCall.

BENEFITS

CTI without the LAN

TAPI-Compliant

CTI Enable single Desktops

Affordability